With the MyAG Employee Benefits app, your employees have their group insurance at their fingertips. They can easily access their benefits and track their claims whenever and wherever they choose. And when a situation requires special attention, they can rely on the human expertise of our teams.
Digital solutions that make things simpler
Whether they want to check their pension capital, report a hospital admission, submit medical expenses or track a reimbursement, employees need quick and easy access to their benefits.
Yet these processes can sometimes feel complex, and employees may not always know who to turn to when they have a question. With the MyAG Employee Benefits app, your employees have their group insurance at their fingertips.
An app that makes life easier for your employees. And for you.
The MyAG Employee Benefits app brings together the key information about benefits insured with AG. This gives your employees easy access to their cover and allows them to manage a range of tasks independently.
Depending on the insurance cover they have, they can:
- check their supplementary pension and track how their capital develops
- report a hospital admission
- submit outpatient medical expenses
- track their reimbursements
- report a disability claim
- see the protection provided in the event of death
This autonomy also benefits your HR teams. When employees can find information themselves, track the status of a request or manage a task in the app, HR teams can answer any remaining questions more quickly and efficiently.
What is more, members particularly appreciate these digital processes: both reporting a hospital admission and submitting medical expenses achieve satisfaction scores of close to 9/10.
Digital technology therefore does exactly what it should: make processes simpler, faster and more accessible.
We do not want to be 100% digital. We want to be 100% useful: digital for simple processes, with an expert by your side when it truly matters." François Cassette – Director Marketing, Communication & Proposals AG Employee Benefits & Health Care
What employers expect today: the best of digital and human support
| This approach also reflects employers’ expectations. As part of its 2023 Customer Satisfaction Survey, AG Employee Benefits & Health Care asked clients how they viewed digitalisation and the available contact options. The result: 95% believe AG is sufficiently digital, while nearly 8 in 10 are satisfied with the availability of personal support. This confirms that a high-performing experience is not all-digital or all-human, but a smart combination of both. |
A digital experience that keeps evolving
AG Employee Benefits & Health Care’s digital journey is not new. More than ten years ago, AG launched My Global Benefits. Since then, the platform has evolved into the MyAG Employee Benefits app, a mature solution that is continuously enhanced in line with the needs of employers and their employees.
Thanks to this experience, AG now offers far more than a simple digital showcase. The MyAG Employee Benefits app has become a genuine gateway to employees’ benefits, as well as to a wide range of services that help them manage their insurance more easily.
MyAG Employee Benefits in figures
- 1.75 million members registered on MyAG Employee Benefits.
- 4.6/5 on Google Play.
- 4.7/5 on the App Store.
These figures highlight a clear reality: digital technology now plays a central role in the Employee Benefits experience. At AG, however, this evolution does not mean that every situation should be managed exclusively through a screen.
Because some situations deserve more than a digital response
A high-performing app can quickly answer many questions. But a supplementary pension, a hospital admission or incapacity for work can also raise more personal or complex concerns.
In these situations, consulting a FAQ or chatting with a chatbot is not always enough.
When a question requires personal support, you and your employees can easily contact AG experts by phone or through the usual contact channels. Our pension and health specialists answer your questions and support you in the most complex situations.
Technology therefore does not replace human expertise. It makes that expertise more accessible and allows experts to focus on the situations where their support adds the greatest value.
Our ambition goes beyond offering an excellent app. We want to deliver the best possible Employee Benefits experience by combining the power of digital technology with the expertise of our teams.” François Cassette – Director Marketing, Communication & Proposals AG Employee Benefits & Health Care
Digital autonomy, with human expertise on top
Some market players focus exclusively on digital solutions. At AG Employee Benefits & Health Care, we have made a different choice: to offer a best-in-class, cutting-edge digital experience while maintaining direct access to real experts. It is this combination that makes the difference.
Your employees can manage their most common processes independently, whenever and wherever they choose. And when a question requires specific expertise, they are never left alone with technology.
For you as an employer, this combination offers the best of both worlds:
- a modern, intuitive and accessible experience for your employees;
- greater autonomy in managing their benefits;
- simplified, centralised processes;
- support from specialists whenever the situation requires it.
Digital efficiency. With an expert by your side.
With the MyAG Employee Benefits app, your employees have their group insurance at their fingertips. They can access their benefits, complete processes and track their claims with ease.
And whenever they need support, they can always rely on an AG expert.
Because a truly effective Employee Benefits experience does not require you to choose between digital convenience and human support. It brings the two together.
Any questions?
You can always contact your usual AG contact person.
Stronger together, moving forward
Of course, we also listen carefully to what could be improved. One of our key ambitions is to further enhance the speed and clarity of our follow-up: employers expect shorter turnaround times and even more transparent communication.
We take this feedback on board as we continue to improve our services, alongside our ongoing investments in MyAG Employee Benefits, accessible points of contact and a strong balance between digital support and personal interaction.
Our ambition remains clear: to provide you with strong solutions for pensions, health and income protection, backed by the service, expertise and innovation you expect from AG.
Would you like to help shape our solutions of tomorrow?
Join the EB Lab, AG’s online community for employers and HR professionals. Through short digital challenges, you can share your feedback on our solutions, test our new tools and help shape the future of employee benefits.