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When you have subscribed to a certain coverage with us and pay premiums for it, you will regularly receive documents with the financial details of your group insurance. On the premium statements and payment orders, you will find information about the premiums to be paid and the taxes.

These documents can vary greatly depending on the coverage and the type of product you have with us. Therefore, we will discuss the accompanying financial documents for each coverage and each type of product separately.

Additionally, you will also find extra information about the social security documents.

On this page:

premium statements
payment order
Frequently asked questions

Premium statements

The premium statements provide you with an overview of the premiums to be paid for the coverages you have subscribed to. You will receive at least one statement per subscribed coverage. However, you may also receive multiple statements for the same coverage, for example, one statement per employee category or per location, etc.

There are different types of statements:

 

 

Detailed Statement:

 

  • This lists the premiums per insured person.
  • It always shows all insured persons.

 

Statement "with transfer":

 

  • At the top of the statement, you will find the total premiums for all insured persons combined.
  • In the middle of the statement, only the insured persons for whom there has been a premium change or correction are shown. Insured persons for whom nothing has changed between the most recent and the previous due date are not listed.

The premium statements are informational documents and cannot be used to make your payment.

Below you will find the different types of statements per coverage. Click on one of the blocks to get more information about that type of statement.

Classical life

group insurance

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E-volulife

group insurance

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Minimumfinanciering

group insurance

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Payment order

The payment order includes the exact amount you need to pay and contains all the necessary details (bank account number, structured communication, etc.) to execute your payment correctly.

  • For the coverages Classical Life, Income Care, and Hospicare, the premium amounts are listed on the various premium statements. The total of the different statements is included in the payment order, taking into account any adjustments or outstanding amounts from the previous month(s). This way, you do not have to calculate the amount to be paid yourself, ensuring that you always pay the correct amount.
  • For the coverages E-volulife and Pension@work, the premium statement also serves as the invoice. You will receive one document per plan that includes both the amount to be paid and the details of the premiums to be paid.

Classical life

Payment order

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E-volulife

Payment order

View help

Frequently asked questions

For "Classical Life" covers, you will get two types of documents every month:

  • A premium statement with an overview of all premiums payable by type of coverage (Retirement/Death, Income Care, Healthcare). This document is for information purposes only and cannot be used to make payments.
  • A payment order. This document shows the total from the various statements and contains all the information you need to make your payment.

For "E-volulife" covers, you will only get one type of document every month: an invoice. The first part of this document is roughly the same as a "payment order" and the following parts (sections B and C) are equivalent to a "premium order".

The number of documents you get will depend on the number and type of covers you have taken out.

 

For Classical Life, Income Care and Health Care:

You will get one statement per "group/subgroup". A "group/subgroup" is a grouping of plan participants based on your selected criteria.

Example: For your Retirement/Death coverage, you could have a group/subgroup for non-managerial staff and a second one for executives. For your Healthcare coverage, you could have one group/subgroup for all of your staff members. In this case, you will get two statements for Retirement/Death and one statement for Healthcare every month.

 

For your payment, you will get one payment order per "Employer account". An "Employer account" is a grouping of multiple statements according to the criteria you have selected.

 

For E-volulife:

You will get an invoice per plan every month. No groupings are possible. 

  • A premium statement contains an overview of all premiums payable by type of coverage (Retirement/Death, Income Care, Healthcare). This document is for information purposes only and cannot be used to make payments.
  • A payment order shows the total of the various statements and contains all the information you need to make your payment.

For "E-volulife " covers, you will only get one type of document every month: an invoice. The first part of this document is roughly the same as a "payment order" and the following parts (sections B and C) are equivalent to a "premium order".

  • For Classical Life, you will get a payment order at the beginning of each month listing the  premiums payable from the previous month. If your "Employer account" shows unpaid amounts or a balance in your favour from a previous period, these amounts will always be included on your payment order.
  • For E-volulife, you will get an invoice at the end of each month listing the premiums payable for that month. Previous periods are never included.

You received a "With transfer " statement and want a detailed statement or vice versa? Contact your account management team for assistance. You will find their e-mail address and phone number on AG EB Online under the "Contact" tab.

  • For E-volulife: make your payment based on the invoice
  • For Classical Life: make your payment based on the payment order
     

For accuracy and speedy processing, please comply with the following conventions:

 

  • Make one payment per payment order/invoice only. Do not combine several payment orders or invoices and pay them together.
  • Always include the structured remittance information and credit the bank account number shown on the payment order/invoice.
  • For Classical Life: make your payment based on the payment order only. Never use the premium statement for this purpose.
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  • Premium statements for Classical Life and Income Care (= Waiver of Premiums and Disability): on the 5th to last business day of every month
  • Premium statements for Healthcare (Hospicare/Ambucare/Dental): on the last business day of every month
  • Payment orders for Classical Life: on the 3rd business day of the following month
  • Invoices for E-volulife: on the 5th to last business day of every month

As soon as the E-volulife invoices and Classical Life payment orders are available on AG EB Online, you will be notified automatically by e-mail.

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You will find all documents on AG EB Online under the "Financial" tab.

Are you still receiving documents by ordinary mail and would rather get them in digital form only via AG EB Online? If so, contact your account management team. You will find their e-mail address and phone number on AG EB Online under the "Contact" tab.

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Yes, this is entirely possible. The main user (= the "superuser") can give this person access on AG EB Online with access to the "Finance" section only. Need help? Contact the AG EB Online helpdesk. You will find their e-mail address and phone number on AG EB Online under the "Contact" tab.

Each payment order/invoice will show the exact deadline for making the payment.

If we have not received payment within 10 days of this date, we will send you a reminder letter.

If we still have not received payment 30 days after this reminder letter, you will receive a registered letter clearly outlining all of the legal consequences of non-payment.

Fifteen days after sending this registered letter, AG Insurance may discontinue refunding Illness claims. Three months after the invoice date, we are required by law to notify your plan participants that you are no longer paying the premiums and that the insurance covers associated with the unpaid premiums will be reduced or discontinued.

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The individual premiums shown on the benefits statements or premium statements are always the premiums excluding taxes. The taxes listed below should be added to the total on the statement.

 

Retirement/Death

An insurance tax of 4.40% is payable on premiums for Retirement or Death coverage. It will be collected by AG Insurance and paid directly to the State. The tax will always mentioned on the statement.

 

An NSSO contribution of 8.86% is due on the employer contributions that have been paid. It will be applied after deducting the 4.40% tax. The employer will have to report this on a quarterly basis. AG Insurance will provide the necessary information per quarter to do so. The document will show the payments received in the last quarter and is for information purposes only.

 

Income Care

Premiums paid by the employer for the Waiver of Premiums and Disability covers will be subject to an insurance tax of 4.40%.

 

Healthcare

Group hospitalisation insurance premiums will be subject to an insurance tax of 9.25%. In addition, a 10% contribution is payable for Illness and Disability insurance.

These premiums are exempt from social security contributions.

 

Outpatient care

Group outpatient care insurance premiums will be subject to an insurance tax of 9.25%.

These premiums are exempt from social security contributions.