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When you have subscribed to a coverage with us and pay premiums for it, you regularly receive documents with the financial details of your group insurance. On the premium statements and notices of payment, you will find information about the premiums to be paid and the taxes.

These documents can vary greatly depending on the coverage and the type of product you have with us. Therefore, we will discuss the financial documents for each coverage and each type of product separately.

Additionally, you will also find extra information about the social security documents.

On this page:

Premium statements
Notice of payment
Frequently asked questions
NSSO document

Premium statements

The premium statements provide you with an overview of the premiums to be paid for the coverages you have subscribed to. You will receive at least one statement per subscribed coverage. However, you may also receive multiple statements for the same coverage, for example, one statement per employee category or per location, etc.

The premium statements are informational documents and cannot be used to make your payment.

Below you will find the different types of statements per coverage. Click on one of the blocks to get more information about that type of statement.

Classical life

Group insurance

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E-volulife

Group insurance

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Minimumfinanciering

group insurance

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HospiCare

Healthcare

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Income care

Long-term occupational incapacity

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Notice of payment

The notice of payment includes the exact amount you need to pay and contains all the necessary details (bank account number, structured communication, etc.) to execute your payment correctly.

  • For the coverages Classical Life, Income Care, and Hospicare, the premium amounts are listed on the various premium statements. The total of the different statements is included in the notice of payment, taking into account any adjustments or outstanding amounts from the previous month(s). This way, you do not have to calculate the amount to be paid yourself, ensuring that you always pay the correct amount.
  • For the coverages E-volulife and Pension@work, the premium statement also serves as the invoice. You will receive one document per plan that includes both the amount to be paid and the details of the premiums to be paid.

Classical life

Notice of payment

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E-volulife

Notice of payment

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NSSO document

At the end of each quarter in which you have paid premiums on which an NSSO contribution is due, you will receive, together with your notice of payment, an NSSO overview showing the amount on which the NSSO contribution is due.

This amount is given purely as an indication. You do not have to pay this NSSO contribution to AG Employee Benefits, but directly to the NSSO.

Click on the block below for more information on the NSSO document.

NSSO document

group insurance

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Frequently asked questions

For "Classical Life" covers, you will get two types of documents every month:

  • A premium statement with an overview of all premiums payable by type of coverage (Retirement/Death, Income Care, Healthcare). This document is for information purposes only and cannot be used to make payments.
  • A notice of payment. This document shows the total from the various premium statements and contains all the information you need to make your payment.

For "E-volulife" covers, you will only get one type of document every month: an invoice. The first part of this document is roughly the same as a "notice of payment" and the following parts (sections B and C) are equivalent to a "premium statement".

The number of documents you get will depend on the number and type of covers you have taken out.

 

For Classical Life, Income Care and Health Care:

You will get one premium statement per "group/subgroup". A "group/subgroup" is a grouping of insured workers based on your selected criteria.

Example: For your Retirement/Death coverage, you could have a group/subgroup for non-managerial staff and a second one for executives. For your Healthcare coverage, you could have one group/subgroup for all of your staff members. In this case, you will get two premium statements for Retirement/Death and one premium statement for Healthcare every month.

 

For your payment, you will get one payment order per "Employer account". An "Employer account" is a grouping of multiple statements according to the criteria you have selected.

 

For E-volulife:

You will get an invoice per plan every month. No groupings are possible. 

  • A premium statement contains an overview of all premiums payable by type of coverage (Retirement/Death, Income Care, Healthcare). This document is for information purposes only and cannot be used to make payments.
  • A notice of payement shows the total of the various premium statements and contains all the information you need to make your payment.

For "E-volulife " covers, you will only get one type of document every month: an invoice. The first part of this document is roughly the same as a "notice of payment" and the following parts (sections B and C) are equivalent to a "premium statement".

  • For Classical Life, you will get a notice of payment at the beginning of each month listing the  premiums payable from the previous month. If your "Employer account" shows unpaid amounts or a balance in your favour from a previous period, these amounts will always be included on your notice of payment.
  • For E-volulife, you will get an invoice at the end of each month listing the premiums payable for that month. Previous periods are never included.

You received a "with transfer" statement and want a detailed statement or vice versa? Contact your account management team for assistance. You will find their e-mail address and phone number on AG EB Online under the "Contact" tab.

  • For E-volulife: make your payment based on the invoice
  • For Classical Life: make your payment based on the notice of payment
     

For accuracy and speedy processing, please comply with the following conventions:

 

  • Make one payment per notice of payment/invoice only. Do not pay several notice of payment or invoices together.
  • Always include the structured remittance information and pay the bank account number shown on the notice of payment/invoice.
  • For Classical Life: make your payment based on the payment order only. Never use the premium statement for this purpose.
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  • Premium statements for Classical Life and Income Care (= Waiver of Premiums and Disability): on the 5th to last business day of every month
  • Premium statements for Healthcare (Hospicare/Ambucare/Dental): on the last business day of every month
  • Notices of payment for Classical Life: on the 3rd business day of the following month
  • Invoices for E-volulife: on the 5th to last business day of every month

As soon as the E-volulife invoices and Classical Life notices of payment are available on AG EB Online, you will be notified automatically by e-mail.

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You will find all documents on AG EB Online under the "Financial" tab.

Are you still receiving documents by ordinary mail and would rather get them in digital form only via AG EB Online? If so, contact your account management team. You will find their e-mail address and phone number on AG EB Online under the "Contact" tab.

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Yes, this is entirely possible. The main user (= the "superuser") can give this person access to AG EB Online with access to the "Finance" section only. Need help? Contact the AG EB Online helpdesk. You will find their e-mail address and phone number on AG EB Online under the "Contact" tab.

Each notice of payment/invoice will show the exact deadline for making the payment.

If we have not received your payment within 10 days of this date, we will send you a reminder letter.

If we still have not received your payment 30 days after this reminder letter, you will receive a registered letter clearly outlining all of the legal consequences of non-payment.

Fifteen days after sending this registered letter, AG Insurance may stop refunding Illness claims. Three months after the invoice date, we are required by law to notify your plan participants that you are no longer paying the premiums and that the insurance covers associated with the unpaid premiums will be reduced or discontinued.

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The individual premiums shown on the benefits statements or premium statements are always the premiums excluding taxes. The taxes listed below should be added to the total on the statement.

 

Retirement/Death

An insurance tax of 4.40% is payable on premiums for Retirement or Death coverage. It will be collected by AG Insurance and paid directly to the State. The tax will always be mentioned on the statement.

 

An NSSO contribution of 8.86% is due on the employer contributions that have been paid. It will be applied after deducting the 4.40% tax. The employer will have to report this on a quarterly basis. AG Insurance will provide the necessary information per quarter to do so. The document will show the payments received in the last quarter and is for information purposes only.

 

Income Care

Premiums paid by the employer for the Waiver of Premiums and Disability covers will be subject to an insurance tax of 4.40%.

 

Healthcare

Group hospitalisation insurance premiums will be subject to an insurance tax of 9.25%. In addition, a 10% contribution is payable for Illness and Disability insurance.

These premiums are exempt from social security contributions.

 

Outpatient care

Group outpatient care insurance premiums will be subject to an insurance tax of 9.25%.

These premiums are exempt from social security contributions.