FAQ

There are no fees associated with connecting to the AG Ascento website, whether for the secure or public sections.

However, any costs related to purchasing, installing, or operating IT equipment, accessing the Internet or other networks, as well as any telecommunication fees related to connecting to the AG Ascento website, are the responsibility of the user.

To ensure the protection of the online services offered, AG Employee Benefits has installed security systems using the latest technologies. AG Employee Benefits employs all necessary and reasonable means to guarantee the security of its systems.

Your password is randomly generated and sent to you by Banksys on secure paper.

Online access to your contract is automatically blocked by our computer systems after three incorrect password attempts.

The memo document (French - Dutch) lists the most common issues related to accessing the secure section of our website.

You will find answers for the following cases:

• Forgotten password
• Entering an incorrect password
• Forgotten password and username
• Desire to have the option to connect to the website during the contract period.

To ensure the protection of the online services offered, AG Employee Benefits has installed security systems using the latest technologies. AG Employee Benefits employs all necessary and reasonable means to guarantee the security of its systems.

Your password is randomly generated and sent to you by mail.

Online access to your contract is automatically blocked by our computer systems after three incorrect password attempts.

The team managing your contract can be contacted via:

• Mail:  AG Insurance - AG Ascento Team (1JQ5A)
            E. Jacqmainlaan 53, 1000 Brussels
  
  
• fax: 02 664 76 10
  
  
• Email: ascento@aginsurance.be

Please remember to mention your contract number.