Year-end means suitcase-time! Many employees are counting down to a well-deserved break — near or far. Thanks to the hospitalisation insurance you’ve taken out for them, they’re fully protected abroad as well. They can enjoy their trip to the fullest, while you wrap up the year with peace of mind. Now that calls for celebration!
Hospital admission abroad?
No worries. Wherever they are, your employees get the care they need through their AG hospitalisation insurance.
What should they do?
In the event of a hospital stay, employees must contact our assistance partner Touring immediately at +32 (0)2 664 01 70 (available 24/7). Once Touring is informed, we take care of everything — including reimbursements.
The number is always visible in MyAG Employee Benefits (app or desktop).
What’s covered as standard?
- Worldwide cover for planned hospital stays (with health fund approval) and unexpected emergencies
- Reimbursement of medical expenses: admission, doctors, medication…
- Third-party payer agreement: in most cases, no advance payments needed — AG settles directly with the hospital
Extra peace of mind with the option Assistance abroad (if included in your plan):
- Emergency transport to the nearest hospital
- Repatriation to Belgium
- Search & rescue costs (up to €5,000)
- Accommodation for an accompanying family member
- And much more
Interested? Contact your dedicated advisor or simply click the contact button below.
Insurance certificate? Employees can request it themselves
Some countries require a certificate for visas or medical treatment. Good news: your employees can request it independently — no HR involvement needed.
- Via MyAG Employee Benefits
- Delivered within 24 hours by email
- Also accessible offline on their smartphone
Find out how it works here.
Digital doctor while traveling
Through the all-in-one MyAG Employee Benefits, employees can:
- Book video consultations with a certified Belgian doctor* via Doktr
- Receive fast medical advice: no waiting rooms, travel or language issues
- Obtain digital prescriptions and a medical note for their own GP
* Rate: €26.84 without statutory intervention.
Fewer questions for HR? Use your toolkit
“How do I report a hospital stay? What’s covered?”
These questions sound familiar? Then make sure to check your toolkit. There you’ll find ready-to-use email templates, intranet messages, and more, with clear explanations about your coverages, the app, and our additional services.
This way, your employees are quickly and clearly informed—without any extra effort on your part.
Any questions or suggestions?
Feel free to get in touch with your trusted contact at AG Employee Benefits — we’re always happy to help.