Sometimes numbers speak louder than any argument. Especially when they clearly prove you’ve made the best choice for your employees’ benefits. Where many competitors achieve only average scores, our results clearly stand out in a positive way. This isn’t marketing talk — it’s the outcome of a comprehensive benchmark and a satisfaction survey among clients and non-clients sharing their experiences. Because when it comes to your pension and health, “average” simply isn’t good enough.
You recommend us — that says it all
Nothing demonstrates satisfaction more clearly than the willingness to recommend. Our Net Promoter Score (which measures how likely clients are to recommend us) indicates that our customers confidently choose AG and recommend us to others. The Relationship Index also confirms that our client relationships remain strong and steady.
Why so much trust? You’re about to see. Here’s a hint: with AG, you’re among the frontrunners in every respect.
7 out of 10 of our clients believe their AG pension plan outperforms other providers.
Excelling where it matters most
Supplementary pensions
A pension plan shouldn’t be a dull appendix to an employment contract. It should offer real prospects. And that’s exactly what we deliver — something you’ll notice immediately.
While 7 in 10 clients at other providers rate their plans neutrally, 94% of AG’s clients give a satisfaction score of 7 or higher. That’s significant. It means your employees enjoy a robust pension plan that 67% of our clients consider superior to competitors.
In terms of supplementary pension returns, we also stand out: two-thirds of our clients consider the returns at AG to be better or even significantly better than elsewhere.
Most clients feel AG’s health insurance outperforms the market.
Health insurance
Illness affects us all eventually. What counts is how well everything is organised when it happens. Nearly half our clients (47%) give top satisfaction scores for our hospitalisation cover — far higher than the 32% seen among competitors.
Outpatient care has seen an impressive rise in satisfaction too: in three years, the number of enthusiastic clients jumped from 36% to 57%. The majority of respondents agree: AG outperforms the market, whether it’s hospitalisation cover or income protection.
Everyone finds what suits them: personal contact when they want it, or convenient self-service via the app and website.
Human-centred digital tools
A great digital experience sounds obvious — but isn’t always the norm. Today, 56% of our clients say our digital support is better than the competition’s, compared to just 15% for others.
Through MyAG Employee Benefits (app and platform), your teams can easily manage their group insurance from one single app. Every year, usage and appreciation grow. Submitting medical expenses or declaring a hospital stay via digital channels is seen as a major advantage: in 99% of cases, claims are reimbursed within five days.
People you can rely on
Technology matters, but personal contact matters too. Even with our efficient digital tools, there’s always space for a conversation — over the phone, online or face-to-face. Our commercial and administrative teams continue to earn high satisfaction scores. Their expertise and accessibility make all the difference.
Why? Because you expect more than a chatbot:
- a single point of contact who knows your file
- a team that thinks along with you
- a partner who calls for more than just a sales pitch
AG in a few words: professionalism, outstanding service and excellent value.
Where we’re still growing
We’re proud to see rising scores in satisfaction, loyalty and recommendations. But we also listen carefully to feedback on what can improve. We’re developing a new process to make submitting and tracking medical expenses even simpler. A new version of MyAG Employee Benefits is also on the way, enabling faster intake and better follow-up for incapacity claims. We also regularly organize webinars to keep listening to your feedback and to inform you about topics that are relevant to you. Therefore, do not forget to keep an eye on our agenda and your inbox.
In short: with AG, you don’t settle for average. You choose a market leader who invests in innovation and genuinely understands your needs. And your people can be proud of that.
Social responsibility
Once again this year, we linked our satisfaction survey to a good cause. Thanks to your participation, nearly €1,000 was raised — doubled by AG to €2,000. The donation goes entirely to To Walk Again, an organisation dedicated to helping people with physical disabilities regain independence and confidence. So together, your feedback doesn’t just improve our services — it also makes a meaningful difference.
Any questions or suggestions?
Feel free to reach out to your AG Employee Benefits contact. We’ll be glad to help.